DELIVERY

MY PLACED PURCHASE, CAN I AMEND MY DELIVERY ADDRESS?

Depending on the status of your purchase, you may be able to amend your shipping address. Please contact Customer Service for further information.

Once your shipped purchase has been picked up, you are unable to make any amendments to the address, but DHL or UPS service will contact you to confirm your delivery address.

WHICH COUNTRIES DOES WALK LISBON DELIVER?

WALK LISBON delivers to a global network of countries on a DDP (Delivery Duty Paid) and DDU (Delivery Duty Unpaid) basis.

After shopping, you select the country that you would like your purchase to be delivered.

DOES WALK LISBON DELIVER TO PO BOXES OR FREIGHT FORWARDERS?

Please note WALK LISBON is not able to deliver to PO Boxes (including BFPO) or Freight Forwarders. Once the placed purchase has assigned, WALK LISBON is unable to amend the address details.

WILL MY PURCHASE BE INSURED AND WILL I HAVE TO SIGN FOR IT?

WALK LISBON insures your parcel during the time it is in transit and until it is delivered to your chosen address. It is required a signature for every delivery, and the responsibility of the goods is passed to the consignee.

WILL THERE BE ANY ADDITIONAL DUTIES OR TAXES PAYABLE ON MY PURCHASE?

WALK LISBON uses carriers to deliver to a global network of countries on a DDP (Delivery Duty Paid) and DDU (Delivery Duty Unpaid) basis. If your purchase is shipping to a DDP destination, no additional fees will be chargeable. It also depends on the amount of purchase. We may have special offers where you do not need to pay for delivery.

HOW CAN I TRACK MY PERSONALIZED PRODUCT?

You can track any of your products using your account. You will have a graph that will tell you in what process your product is an estimated dispatch date.

HOW CAN I TRACK MY PURCHASE DELIVERY?

As soon as your dispatched purchase exists, you will receive a confirmation email from us with your unique tracking number. You may use this number to track your purchase online with the carrier.

WHICH CARRIER DO YOU USE?

All shipped Standard purchases are with DHL or UPS. We deliver all purchases via DHL or UPS, Monday to Friday 9 am – 5 pm local time, excluding any local holidays.

ALL MY PURCHASES ARE SHIPPED TOGETHER?

If you have purchased a QUEUE RESERVED PRODUCT, PERSONALIZED SHOE, HANDBAG or BELT these pieces will be shipped and delivered separately. The first produced items will be provided first. For further delivery information on these items, please refer to Queue Products.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

First, we are sorry to hear that you have received an incorrect item, or if you believe your product has been delivered with imperfections. In this case, you should contact our Customer Services Team with the following information.

- Your proof of purchase/purchase number
- A short description of the problem
- Supporting images

Contact details here.
Our Customer Care Team will be in touch to advise the next steps.
All returned items as faulty are thoroughly inspected by our quality control experts to deem whether a good is faulty or whether it is fair wear and tear.
If in the rare event your item is faulty due to a production error, we may be able to replace your item. Please check Returns & Exchange.

HOW LONG WILL MY PRODUCTS TAKE?

From the moment you place the purchase, your tailor-made luxury products will be shipped to you by DHL or via UPS, up to a maximum of 4 to 6 weeks. If your products use exotic skins that length may increase up to 8 weeks, since the delivery of exotic certified skins may take four weeks to arrive. During peak periods, production times can vary slightly. The accurately represented current estimated production time will always be throughout the website including at the checkout, and you will be able to follow the process, in real time, on your account.

We also offer an Express Delivery Service for an additional €49. Express services are available in the United States and other selected countries only and are subject to availability, which reflects at the checkout. For more information on shipping click Here.

Provided tracking details on your WALK LISBON account can be seen on your private account and we will send you an email on first shipped products. If you’re concerned about your products reaching you in time, please contact Customer Care, and we’ll do all we can to expedite the purchase (there are fees for urgent production and shipping).

DELIVERY TIMES AND COSTS

All shipped Standard purchases and prices are with DHL or UPS.

STANDARD DELIVERY:
All international shipped purchases are via DHL or UPS. We plan to have your purchase with you within 4 to 8 weeks, depending on the materials you use. Purchases delivered via ground shipping will be added 3-5 working days.
Please note WALK LISBON is not able to deliver to PO Boxes or Freight Forwarders. Once the purchase has been placed, we are unable to amend the delivery address details. Carriers usually contact you to confirm your delivery address.

IMPORTANT INFORMATION:
Before we dispatch your purchase, we may need to confirm your details with your card issuer and verify your billing and shipping addresses.
First-time purchases can only be shipped to the cardholder’s billing address or a corporate work address, to avoid delays, please ensure that your billing details are correct and match the address on your credit card statement.
We are not able to deliver to PO Boxes or Freight Forwarders.
Once your shipped purchase was placed, we are unable to make any amendments to the address.